Performance Intelligence
What is Myia?
Myia is a Conversation Intelligence & Coaching platform, built to make customer service smarter, faster, and more human. By analysing every call, chat, and interaction, Myia uncovers insights that is helping organisations to scale quality, empower agents, and strengthen customer loyalty.
Why Myia was built
Traditional QA is slow, subjective, and limited to small samples. Myia changes that.
- Manual reviews take too long - Myia reduces resource time required
- Feedback often feels inconsistent - Myia delivers consistent, accurate feedback, every time
- Insights based on a fraction of service - 100% coverage gives you meaningful insights
What makes Myia unique
How Myia helps you
Agents
Give every agent the tools to improve—with confidence.
Myia’s personal dashboard breaks performance down simply, offering targeted Top Tips and shining a light on what agents are doing well.
By making feedback easy to understand and act on, Myia builds a positive coaching environment where agents can grow every day.
Team leaders / Supervisors
See your team’s performance in one place.
Myia gives Supervisors instant visibility of overall QA scores, customer sentiment, and individual agent performance. Drill down into any call, view the transcript and summary, and listen back with ease.
With clear, actionable insights, Myia removes the guesswork—saving time and strengthening every coaching moment.
Organisations
Insight that powers better business decisions.
Myia’s business dashboards reveal contact drivers, customer behaviour, and long-term trends at a glance.
Using Dialogue Anatomy, every call is analysed piece by piece—unlocking deep insight you can’t get from traditional monitoring.
Then Myia’s AI tells you what to do next, delivering targeted recommendations that help you optimise processes, reduce waste, and improve customer success.
Customers
Everything Myia does leads to better customer experiences.
By revealing the story behind every interaction, Myia helps businesses understand their customers more deeply.
The result? Faster, more informed decisions that put the customer at the centre of your organisation.
How Myia adds value in customer service companies
From technical support to outbound sales, from lead generation to debt collection, our solutions help your team work smarter and faster.
Product features
Frequently asked questions
Yes. Myia is designed with strict data protection standards, ensuring compliance and security at every step. In fact Myia is proudly one of the first products 100% compliant with the EU AI Act.
Myia is language agnostic – able to understand, transcribe and analyse any language!
Yes. Myia has been built to easy plug into any organisation – compatible with any existing contact centre solutions.
€2995 per month – base package including analysis of 3500 calls. Coming in at less that €1 per call, and reducing in cost per call when you analyse upwards of 3500 per call. (No hidden or extra costs)
News
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