Who is Custom Connect

Human-centered, impact-driven.
We co-create with care. Whatever the challenge we make it work together.

Partnerships that deliver consistent service.

We leverage our in-depth knowledge to enhance the dialogue between our partners and their customers by combining the power of human connection with innovation.

Active across multiple industries

We have proven experience supporting industries in logistics and education, to retail and e-commerce.

Multi-lingual teams on three continents

Our multi-cultural team actively supports customers all over the world in their chosen language.

Strong focus on Customer Experience

Our aim is not only to excel, but to enrich your customer’s journey with impactful, value-driven experiences.

Proactive service, continuous improvement culture

With over 20 years experience, our business is built on structured working models to deliver success and improvements for your business.

Technology driven with a human touch

Utilising a technology suite across regions and developing our own technology to support our people and customers.

Customer contact is about the dialogue with customers. Outsourcing customer contact is built on trust and cooperation between partners.

We connect brands and customers, worldwide.

Custom Connect is a leading partner in customer engagement, dedicated to creating valuable connections between organisations and their customers. With a personal approach and innovative solutions, we deliver lasting impact.

Years of delivering customer-first solutions for global brands across industries.

Languages spoken fluently to connect with customers in their own words.

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Client retention rate driven by measurable results and trusted partnerships worldwide.

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Solutions

Customer Service

We deliver personalised, dialogue-driven support to customers across multiple channels, ensuring smooth interactions. We focus on building trust, resolving issues efficiently, and creating positive experiences that strengthen long-term relationships.

Contact Centre Outsourcing

A direct extension of Customer Service to scale operations.
We handle inbound and outbound customer queries, bookings, orders, and outreach— scalable, 24/7, in multiple languages.

Customer Success and Account Management

While still customer-facing, this is more proactive and relationship-focused. For high-value clients or B2B accounts, we provide dedicated teams to onboard, support, and grow relationships, ensuring satisfaction and long-term success.

AI-Infused Support and Agent Assist

Enhancing frontline customer service through AI. Our AI helps support agents work smarter, suggesting answers, summarising conversations, and keeping your brand voice consistent.