At Custom Connect, we believe integrity is the foundation of strong and lasting relationships. This page outlines how we put that belief into practice — through clear ethical principles, our code of conduct, and structured training for all employees. You will also find an overview of our oversight measures, downloadable policies, and confidential reporting channels for potential misconduct. For any questions or concerns, our ethics team is always available to provide guidance and support.
Our commitment
At Custom Connect, integrity and responsibility are at the heart of everything we do. We believe that long-term partnerships are built on trust, transparency, and respect — for our clients, our employees, and the communities in which we operate. Our ethics and compliance framework ensures that we consistently meet the highest standards of conduct across all our global locations.
Code of conduct
Our Code of Conduct defines how we work, interact, and make decisions. It applies to everyone at Custom Connect, regardless of role or location, and provides clear guidance on topics such as:
- Fair and respectful treatment of colleagues and clients
- Avoiding conflicts of interest
- Protecting confidential information
- Acting responsibly in financial and business decisions
- Respect for human rights and the environment
The Code of Conduct is more than a document — it reflects our values and guides our daily behavior.
Training & awareness
To make sure our ethical standards are understood and applied in practice, all employees receive regular training on compliance and responsible conduct. These sessions help our teams recognize potential risks, act with confidence, and contribute to a culture of integrity.
Oversight & accountability
Ethics and compliance are actively monitored across all levels of our organization. Management teams provide oversight, while independent audits and internal reviews ensure that standards are upheld. We take accountability seriously and continuously improve our policies to reflect new challenges and best practices.
Reporting misconduct
We encourage an open culture where concerns can be raised without fear of retaliation. Employees, partners, and other stakeholders can use our confidential reporting channels to flag suspected misconduct. All reports are handled with discretion, investigated thoroughly, and followed by appropriate action.
Reporting options:
- Online form (confidential)
- Dedicated email address
- Direct contact with our ethics team
