ESG & Sustainability

A Commitment to the world we live in

Our commitment to responsible growth

At Custom Connect, ESG and Sustainability are more than policies — they are part of how we operate. By prioritizing the environment, people, and transparent governance, we create lasting value for clients, employees, and communities while building a responsible future together.

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Environmental

We actively reduce our environmental footprint by minimising energy consumption, limiting business travel, and investing in sustainable technology. Our goal is to balance growth with responsibility for the planet and are ISO 14001 certified to demonstrate our commitment.

We believe sustainability begins with smart choices therefore we adapted the sustainability R-Ladder (Re-use, Rethink, Reduce, Recycle, Recover) framework aligned with the Circular Economy Principles. This ensures that waste prevention and resource efficiency come first, before disposal is considered.

Social

At Custom Connect, we believe that a sustainable business is built on people. We foster a workplace that values diversity, inclusion, and well-being. Every employee should feel safe, supported, and able to grow through training and development, while contributing positively to the communities where we operate.

We protect our clients and their customers by upholding the highest standards of data privacy and security. By upholding ISO 27001, GDPR, and POPIA Compliance

Governance

We ensure transparency, integrity, and compliance are woven into every aspect of our business. From compliance to ethical decision-making, governance is the backbone of building long-term trust.

Our governance approach ensures that our clients, employees, and partners can trust us to uphold the highest standards of ethics, data protection, and accountability.

Our commitments

We commit to clear sustainability goals, international partnerships, and recognszed certifications. These commitments guide us toward measurable progress and accountability.

Reporting & Transparency

We continue to provide clear reporting on our ESG progress through policies, audits, and transparent documentation. Stakeholders trust our data, see our commitment, and follow our progress.

“Global brands entrust us to be sustainable partners. Good business is much more than a balance sheet, and it is paramount that we hold ourselves to the highest standard.” Vivekni Haribhai, Group General Counsel

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Passion
We love what we do, and our passion drives results every day.
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Reliability
Count on us to deliver, with trust built over years of service.
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Team Spirit
We work as one team, achieving more together than alone.
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Quality
We aim high, delivering excellence without cutting any corners.

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