Custom Connect for Energy Services

Citizen-centric service for inquiries, applications, and service delivery, built on transparency and accessibility.

Why leading Energy brands choose Custom Connect

Scalable high-volume demand support

Increases in billing, outage, and service queries managed with resilience.

Compliance-ready delivery

Ensuring sector regulations and data security standards across jurisdictions.

Integrated field & customer coordination

Streamlined cross-team collaboration and communication.

Transparent performance insights

Real-time dashboards and reporting optimising service and agent productivity

Trusted by Energy brands

Delivering resilient, compliant customer experiences that scale with demand and streamline service delivery.

How Custom Connect adds value in Energy

Delivering resilient, compliant customer experiences that scale with demand and streamline service delivery.

Multichannel support that simplifies billing, outage updates, and service queries.

Rapid CX scaling ensuring continuity and clarity.

Real-time dashboards and audit-ready logs that track service quality, compliance, and customer sentiment.

Messaging that drive adoption of energy-saving programs and digital tools.

Benefits across your organisation

Customer Service Managers

Multilingual, omnichannel support that handles billing, outage, and service queries with speed and empathy.

Operations

Smart workflows and real-time visibility streamlining operations

Sales & Marketing

Customer behaviour insights allowing for proactive messaging

Leaders

High-volume service with transparency, resilience, and seamless coordination.

In-house vs. Custom Connect

From growing online stores to established e-commerce giants, companies rely on Custom Connect to deliver scalable and customer-friendly support.

In-house

High staffing costs

Limited flexibility during peaks

Longer wait times

Hard to guarantee 24/7 availability

Custom Connect

Affordable, scalable solution

Flexible capacity during peaks

Customers helped instantly

Continuous availability, day and night

Frequently asked questions

Still need help? Contact us

Yes. We customise our workflows, training, and performance measures to match the unique needs and expectations of your industry.

We build dedicated training programmes that focus on your product knowledge, customer profiles, and industry standards, ensuring teams are fully prepared.

Absolutely. Our multi-region teams and flexible staffing model allow us to scale up or down quickly based on your demand.

We combine strong operational leadership with Myia, our AI-powered quality and coaching tool, to ensure high performance and full compliance across every interaction.

Still have questions?

Explore our FAQ or connect directly with our experts for tailored advice.