Custom Connect for TMT Services

Resolving issues swiftly with tech-enabled support that boosts satisfaction and retention.

Why leading TMT brands choose Custom Connect

Unified customer experience

Centralised support across voice, chat, email, and socials, ensuring consistent, brand-aligned services across devices, platforms, and geographies.

Smart workflow automation

Streamlined service activation, billing queries, and tech troubleshooting with intelligent routing and resolution.

Real-time performance visibility

Granular, transparent and real-time insights enabling proactive CX management and continuous improvement.

Scalable, multilingual support

Delivering high-quality service in multiple languages without compromising speed or quality.

Trusted by TMT brands

Custom Connect delivers agile, data-driven operations that ensures continues innovation and service continuity, always putting the customer-first.

How Custom Connect adds value in TMT

Custom Connect delivers agile, data-driven CX operations that ensures continued innovation and service continuity, always putting the customer-first.

Ensuring uninterrupted support across global markets.

Trained in complex product delivery offering brand-aligned support.

Working seamlessly with your way of working we enable faster issue resolution, smoother service launches, and real-time feedback loops.

Actionable insights optimising operations and customer retention

Benefits across your organisation

Customer Service Managers

Unified support channels and team-level performance data

Operations Managers

Streamlined workflows and real-time visibility optimising service delivery.

Sales & Marketing Teams

Customer insights that drive retention.

Leaders

Scalable support ensuring growth and protects reputation.

In-house vs. Custom Connect

From growing online stores to established e-commerce giants, companies rely on Custom Connect to deliver scalable and customer-friendly support.

In-house

High staffing costs

Limited flexibility during peaks

Longer wait times

Hard to guarantee 24/7 availability

Custom Connect

Affordable, scalable solution

Flexible capacity during peaks

Customers helped instantly

Continuous availability, day and night

Frequently asked questions

Still need help? Contact us

Yes. We customise our workflows, training, and performance measures to match the unique needs and expectations of your industry.

We build dedicated training programmes that focus on your product knowledge, customer profiles, and industry standards, ensuring teams are fully prepared.

Absolutely. Our multi-region teams and flexible staffing model allow us to scale up or down quickly based on your demand.

We combine strong operational leadership with Myia, our AI-powered quality and coaching tool, to ensure high performance and full compliance across every interaction.

Still have questions?

Explore our FAQ or connect directly with our experts for tailored advice.