Custom Connect for Logistics Services

Keeping customers informed with real-time updates and issue resolution.

Why leading Logistics brands choose Custom Connect

End-to-end support

High-volume inquiry management across tracking, dispatch, and delivery.

Scalable, multilingual service

Responsive to seasonal peaks and global time zones.

Integrated service

Bridging the gap across operational teams to accelerate resolution.

Data-driven optimisation

Reporting and analytics enabling proactive improvements and smarter routing

Trusted by Logistics brands

Delivering agile, multilingual support that streamlines tracking, dispatch, and service resolution across global networks.

How Custom Connect adds value in Logistics

Streamline complex logistics operations to drive visibility, efficiency, and customer confidence across the supply chain.

Multichannel assistance for tracking, delivery, and returns, boosting satisfaction and reducing friction.

Rapid CX deployment supporting seasonal spikes and overflow volumes

Streamlined support processes keeping logistics moving with precision.

Tailored support enhancing delivery confidence and operational clarity.

Benefits across your organisation

Customer Service Managers

Faster resolutions and consistent support across channels.

Operations

Streamlined coordination across dispatch, warehousing, and last-mile delivery.

Sales & Marketing

Customer insights that drive retention, upsell, and proactive communication

Leaders

Scalable and cost-efficient, adapting to global demand.

In-house vs. Custom Connect

From growing online stores to established e-commerce giants, companies rely on Custom Connect to deliver scalable and customer-friendly support.

In-house

High staffing costs

Limited flexibility during peaks

Longer wait times

Hard to guarantee 24/7 availability

Custom Connect

Affordable, scalable solution

Flexible capacity during peaks

Customers helped instantly

Continuous availability, day and night

Frequently asked questions

Still need help? Contact us

Yes. We customise our workflows, training, and performance measures to match the unique needs and expectations of your industry.

We build dedicated training programmes that focus on your product knowledge, customer profiles, and industry standards, ensuring teams are fully prepared.

Absolutely. Our multi-region teams and flexible staffing model allow us to scale up or down quickly based on your demand.

We combine strong operational leadership with Myia, our AI-powered quality and coaching tool, to ensure high performance and full compliance across every interaction.

Still have questions?

Explore our FAQ or connect directly with our experts for tailored advice.