24/7 multilingual support across voice, chat, socials, and email, ensuring seamless customer service for time-sensitive transactions anywhere in the world.
Compliance driven
Trained teams and secure infrastructure aligned with financial regulations, delivering customer experience that’s both empathetic and audit ready.
Scalable and agile
Rapid deployment and flexible ramp-up across geographies, ideal for product launches, seasonal peaks, and evolving FinTech environments.
CX that converts
Proactive onboarding, retention outreach, and support, turning customers into loyal advocates and building lifetime value.
Trusted by FinTech brands
Custom Connect guarantees secure, compliant and discreet support enhancing customer trust and retention.
How Custom Connect adds value in FinTech
Deliver secure, scalable, and compliant customer experience solutions that builds trust across digital financial ecosystems and never compromises on quality.
Operational efficiency
Streamlining customer interactions by reducing handling time and improving resolution rates.
Regulatory alignment
Our trusted teams are trained across financial compliance protocols ensuring every customer touchpoint meets legal and audit standards.
Data driven optimisation
Leveraging performance analytics and customer insights, we refine scripts, workflows, and escalation paths, continuously improving our customer outcomes and operational KPIs.
Omnichannel integration
Delivering consistent service across voice, chat, email, and socials, maintaining continuity across digital journeys.
Centralised support and performance visibility, optimising team impact.
Operations
Automated workflows and secure processes improving efficiency.
Marketing & Sales
Customer insights that drive campaign precision.
Leadership
Supports growth and builds customer trust.
In-house vs. Custom Connect
From growing online stores to established e-commerce giants, companies rely on Custom Connect to deliver scalable and customer-friendly support.
In-house
High staffing costs
Limited flexibility during peaks
Longer wait times
Hard to guarantee 24/7 availability
Custom Connect
Affordable, scalable solution
Flexible capacity during peaks
Customers helped instantly
Continuous availability, day and night
Frequently asked questions
Still need help? Contact us
Can Custom Connect tailor your services to my industry?
Yes. We customise our workflows, training, and performance measures to match the unique needs and expectations of your industry.
How do you train agents to understand our products and customers?
We build dedicated training programmes that focus on your product knowledge, customer profiles, and industry standards, ensuring teams are fully prepared.
Do you offer scalable support as our business grows?
Absolutely. Our multi-region teams and flexible staffing model allow us to scale up or down quickly based on your demand.
How do you maintain quality and compliance?
We combine strong operational leadership with Myia, our AI-powered quality and coaching tool, to ensure high performance and full compliance across every interaction.
Still have questions?
Explore our FAQ or connect directly with our experts for tailored advice.
