Why leading e-commerce brands choose Custom Connect
Always available
24/7 support via chat, phone, and social channels.
Happier customers
faster responses lead to higher satisfaction and repeat purchases.
Flexible scaling
add capacity during peak seasons like holidays and sales events.
Lower costs
efficient customer service without stretching your in-house team.
Trusted by e-commerce leaders
From growing online stores to established e-commerce giants, companies rely on Custom Connect to deliver scalable and customer-friendly support.
How Custom Connect adds value in e-commerce
From order tracking to return requests, our solutions help your team work smarter and faster.
Centralised communication
By unifying customer touchpoints across chat, email, voice, and social we ensure consistent, brand-aligned messaging and faster resolution across the entire customer engagement.
Smart workflows
By deploying automated routing, order tracking, and returns processing we reduce, accelerate response times, and improve first-contact resolution.
Seamless collaboration
Seamlessly integrating with client’s way of work we enable real-time coordination enhancing fulfilment, loyalty, and responsiveness.
Performance insights
Real-time on the ground reporting empowers e-commerce leaders to optimise service, forecast demand, and drive continuous improvement.
Smoother handling of orders, returns, and escalations.
Marketing & Sales
Happier customers drive upsells and repeat purchases.
Leadership
Cost savings and scalability without compromising quality.
In-house vs. Custom Connect
From growing online stores to established e-commerce giants, companies rely on Custom Connect to deliver scalable and customer-friendly support.
In-house
High staffing costs
Limited flexibility during peaks
Longer wait times
Hard to guarantee 24/7 availability
Custom Connect
Affordable, scalable solution
Flexible capacity during peaks
Customers helped instantly
Continuous availability, day and night
Frequently asked questions
Still need help? Contact to us.
Can Custom Connect tailor your services to my industry?
Yes. We customise our workflows, training, and performance measures to match the unique needs and expectations of your industry.
How do you train agents to understand our products and customers?
We build dedicated training programmes that focus on your product knowledge, customer profiles, and industry standards, ensuring teams are fully prepared.
Do you offer scalable support as our business grows?
Absolutely. Our multi-region teams and flexible staffing model allow us to scale up or down quickly based on your demand.
How do you maintain quality and compliance?
We combine strong operational leadership with Myia, our AI-powered quality and coaching tool, to ensure high performance and full compliance across every interaction.
Still have questions?
Explore our FAQ or connect directly with our experts for tailored advice.
