Behind the scenes at Custom Connect
Custom Connect is an international team of customer contact specialists with one shared goal: bringing organisations and their customers closer together through meaningful dialogue.
Global presence
Custom Connect is a Business Process Outsourcing (BPO) company specialising in customer contact and related services. With offices on three continents, we deliver onshore, nearshore, and offshore solutions. Our international footprint enables us to support partners in Europe, Africa, North America, and Oceania with multilingual, flexible, and efficient customer contact services.
Dialogue at the core
At Custom Connect, dialogue is the foundation of our work. We create meaningful interactions between organisations and their customers. Our team combines passion, innovation, and responsibility to strengthen connections. By focusing on people and the planet, we ensure every dialogue contributes to lasting relationships and sustainable business impact.
Why Myia makes the difference
Myia is an AI-powered Quality Assurance performance platform that analyzes customer interactions, delivering precise, quality insights. Myia reduces attrition, boosts productivity , and drives measurable improvements in customer experience and business performance.
